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A charging point showing a fault

On a charger with several charging points, a single one can go into fault: cable, socket, lock or electronics specific to that point. Its exact label helps the technician look in the right place.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. Note the exact label of the charging point (number or letter displayed), the message and the time, and photograph the screen.
  2. Try another free charging point on the same charger: if it works, the fault is specific to the first one.
  3. Check that the cable is fully pushed in at both ends and that the vehicle is unlocked, then restart charging.
  4. Do not repeat attempts in a loop and do not force the plug.

When to request a visit

  • The fault comes back at every charge on this charging point.
  • The cable, sheath or socket looks damaged, or the charging point gets hot: stop using it.
  • For an operator: pass on the label of the charging point, a monitoring screenshot and the time of the first fault.

Call a technician

Describe what you see: the price is quoted before the visit.

Your request
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Is the charge point down?
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Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

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