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Charger stuck in maintenance or preparing

A charger shows a waiting state during an update, a restart or a remote operation by its operator. If this state does not clear, the charger may be stuck.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. Note the exact message and how long it has been displayed, and photograph the screen.
  2. Check the operator’s app or website: maintenance or an update is sometimes announced there.
  3. Try another charging point or another charger on the site.
  4. Do not cut the charger’s power to force it to restart.

When to request a visit

  • The message stays displayed although no maintenance is announced.
  • The charger returns to this state at every charging attempt.
  • For an operator: the charger no longer responds to remote commands from the monitoring system.

Call a technician

Describe what you see: the price is quoted before the visit.

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Is the charge point down?
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Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

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