Damaged charger or cable

Vehicle impact, cracked casing, cut or crushed cable, burn marks, water inside: a damaged charger can expose you to an electric shock.

Safety first

Never open the charger or the electrical panel: only a qualified person may work on it.
Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
In case of smoke or flames, move away and call 112.
Never force out a hot or damaged cable.

Always: a damaged charger must be inspected by a certified technician before it is put back into service.

Describe what you see: the price is quoted before the visit.

Your request

What you need

Is the charge point down?YesNo

City

How we get back to you

Email or phone: we need at least one to get back to you.

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Add details (optional)

Describe the situation

Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

Do not enter passwords or access codes. This form accepts text, not attachments.

Country

Your name

Charge points affected

Postcode

Your role on this site

Company / site name

Charge point address

Company or person to invoice, if known

For information, to be checked before ordering. Name only, no bank details. This entry does not commit the named party or give them any access.

You get a lead time and a price before any work starts. No cold calling.

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Your request

Scope, price and lead time are confirmed before any work starts. You pay afterwards, on receipt of the invoice.

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