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Charging does not start or stops straight away

Before charging, the charger and the vehicle communicate through the cable. A session that fails straight away often comes from this exchange: plug not fully in, cable, vehicle setting or charger fault.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. Check that the plug is pushed in fully at both ends and that the vehicle is unlocked, then restart charging.
  2. Look at the vehicle’s charging settings: charging scheduled for another time, charge limit already reached.
  3. Try another charging point, another charger or another vehicle: you will know which side to look at.
  4. Note the message shown by the charger and by the vehicle, and the time of the attempt.

When to request a visit

  • Charging fails with every vehicle on this charger.
  • An error message comes back at every attempt.
  • The plug or cable looks damaged, or gets hot.

Call a technician

Describe what you see: the price is quoted before the visit.

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Is the charge point down?
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