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Charger screen black or frozen

A black or frozen screen can come from a charger with no power, a faulty screen or electronic board, or a charger stuck in a state it no longer leaves.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. See whether the charger shows any other sign of life: light, badge reader lit, fan noise.
  2. See whether the other chargers on the site work: if all are off, the site’s power supply is probably the cause.
  3. Try starting charging from the app, if the charger allows it.
  4. Do not open the charger and do not cut its power yourself to restart it.

When to request a visit

  • The screen stays black or frozen while the other chargers work.
  • The charger shows no sign of life any more.
  • For an operator: the charger no longer reports to the monitoring system.

Call a technician

Describe what you see: the price is quoted before the visit.

Your request
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Is the charge point down?
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Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

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