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Red light on the charger

A red light signals a fault detected by the charger itself: power supply, communication with the vehicle, internal protection. The cause can often be read from the code or the blinking pattern.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. Note the colour of the light, how it blinks and any code displayed: it is the first useful information for the technician.
  2. Check that the cable is fully pushed in at both ends and that the vehicle is unlocked, then restart charging from the vehicle or the app.
  3. Try another vehicle or another cable if you have one: you will know whether the fault comes from the charger.

When to request a visit

  • The light stays red after a restart.
  • An error code appears or comes back at every charge.
  • The charger no longer lights up at all.

Call a technician

Describe what you see: the price is quoted before the visit.

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Is the charge point down?
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