ChargeTeam, in 60 seconds.
Two journeys, screen by screen: the person who needs a charger repaired, and the technician who does the job. No account, no real data.
Fictitious example The screens follow ChargeTeam's real interfaces, but the places, people and references are made up.
You need a charger repaired
Step 1 of 5
You describe the fault
What is happening, where the charger is, how to reach you. Two minutes, no account needed.
Describe your EV charging need
- What do you see?
- Charger 2 powers on but no longer starts charging. A fault code is displayed.
- Address
- 1 rue de l'Exemple, Villefictive
- Site name
- Example Car Park
- contact@example.com
Step 2 of 5
Your request is taken in hand
Our team reads every request, then contacts you to confirm the job. Price and timing are confirmed before any work is done.
Request sent
- Our team reviews your request and qualifies it personally.
- We contact you by email or phone to confirm the job.
- A technician from the network works on the charger.
- Track your request
- espace.chargeteam.pro/suivi/…
Step 3 of 5
You follow the job
A tracking link, with no account, shows where the job stands, step by step.
Tracking your request
J-000001, Example Car Park - Villefictive
- Request received (done)
- Taken in hand (done)
- Job scheduled (done)
- Technician on site (in progress)
- Job completed (to come)
Step 4 of 5
Acceptance is signed on site
The person on site signs with a finger, with their name. Nobody on site? Approval is given by phone or in your account.
Acceptance signature
By signing, you confirm acceptance of the work. Your name, the date, the time and your signature appear on the report.
- Signatory's name
- Camille Exemple
Camille ExempleI have read and approve, I sign the acceptanceStep 5 of 5
You receive the job summary
Once our team has reviewed it, the summary appears on your tracking link. With a client account, the approved report is also available as a PDF.
Job completedJob summary
J-000001, Example Car Park - Villefictive
- Charger
- Charger 2, DC
- Finding
- Control board in fault after a power cut.
- Work done
- Power supply checked, board fuse replaced, restart.
- Result
- Charger back in service, test charge successful.
- Photo before
- Photo after
Electronically signed by Camille Exemple.
A real charger to get back in service?
Request a jobYou work on a charger
Step 1 of 5
You receive an offer
A job near you, matching your qualifications. You see the town and the distance; the site name appears once you accept.
Ready to receive jobs
ChargeTeamnowNew jobVillefictive, 12 km awayOpenStep 2 of 5
You pick your day and accept
The fault, then the day and time slot that suit you, up to the job's deadline. Not for you? You decline, no reason needed.
New jobVillefictive
J-000001, 12 km away
DC fast charger, no longer starts charging. Fault code shown on the screen.
Which day?
- Today
- Tomorrow (selected)
- Day after
Which time slot?
- 8:00 - 10:00 (selected)
- 10:00 - 12:00
- 14:00 - 16:00
DeclineOther date
Accept for tomorrow, 8:00Step 3 of 5
You set off, you arrive
The site, the address and the charger's history appear as soon as you accept. Your departure and arrival take one tap each.
On the wayExample Car Park
J-000001, 12 km away
- Address
- 1 rue de l'Exemple, Villefictive
- Access
- Badge to collect at reception
- Charger history
- 2 visits, one for the same fault
Directions
I've arrivedStep 4 of 5
You write your report
On your phone, step by step: photos before and after, findings, work done, measurements. Then the person on site signs.
On siteReport
- Before
- After
- Finding
- Control board fuse out of order.
- Work done
- Fuse replaced, charger restarted.
- Measurements and result
- Insulation, voltage, test charge: compliant.
Sign and sendClient approval
- Signs here (selected)
- By phone
- In their account
Step 5 of 5
Your report is sent
The team reviews your report before passing it to the client. Once approved, you are paid by bank transfer within 7 days.
Report sentExample Car Park
J-000001
The team is checking your report.
- On site
- 1 h 10, from 8:05 to 9:15
- Payment
- By bank transfer, within 7 days of approval
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