Charging slower than usual

Slow charging is not always a fault: power depends on the vehicle, the battery, the settings and the sharing between several chargers.

Safety first

Never open the charger or the electrical panel: only a qualified person may work on it.
Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
In case of smoke or flames, move away and call 112.
Never force out a hot or damaged cable.

Look at the power shown by the vehicle or the app, and at the charge limit set in the vehicle.
Charging normally slows down when the battery is nearly full, or when it is very cold or very hot.
If several vehicles charge on the same installation, or if the house is drawing a lot, the power may be shared or reduced.

The power stays clearly lower than usual, with the same vehicle and in the same conditions.
Charging stops or restarts for no reason.
The cable or the socket gets hot: stop immediately and request a visit.

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