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Cable stuck in the charger or vehicle

The cable is locked during charging to prevent unplugging under load. A jam most often comes from a charge that has not stopped or a lock that does not release.

Safety first

  • Never open the charger or the electrical panel: only a qualified person may work on it.
  • Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
  • In case of smoke or flames, move away and call 112.
  • Never force out a hot or damaged cable.

What you can safely check

  1. Stop charging from the vehicle or the app, then unlock the vehicle.
  2. Many vehicles have an emergency release for the socket, described in their manual: follow it.
  3. Do not pull by force: you would damage the cable, the socket or the lock.

When to request a visit

  • The cable stays stuck on the charger side after charging has stopped.
  • The lock or the socket looks damaged.
  • The jam comes back at every charge.

Call a technician

Describe what you see: the price is quoted before the visit.

Your request
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Is the charge point down?
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Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

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