Tickets, not lost threads
Every request gets a T-… number: messages with the team, attachments, linked jobs and their reports. The ticket moves on by itself as the job is scheduled, in progress, then resolved.
The ChargeTeam platform
One tool for your chargers.
Every request becomes a ticket tracked to the signed report; every charger keeps its history.
Screenshots of the ChargeTeam application. Screens are in French.
For charger owners
A fleet you can follow, not a pile of emails.
Charge point operators, retailers, fleet managers and manufacturers: one space to request, follow and find every job.
Every charger's history
By site and by charger, over 3 to 24 months: recurring faults, first-visit fix rate, response and resolution times. CSV export in one click.
A register of your sites and chargers
Import your sites from CSV or Excel. Each charger has its health record: visits, last and next preventive visit, fault codes. Preventive maintenance is set per site or per charger, every 1 to 36 months: three weeks before it is due, a ticket opens and we organise the visit.
A signed report, with your logo
The technician has the person on site sign, or records why nobody signed. The approved report is issued as a PDF with your logo and your reference.
Also included
- Your company, several accountsOne or more administrators and requesters invited by email, under the same company account.
- A tracking linkA fault reported online or through the API gets a tracking link, no account needed, refreshed every 30 seconds.
- Response times set by contractWithout a contract, the lead time is confirmed when we take the job. Under contract, response and on-site times are set by priority.
- All brands, AC and DCA report guided by equipment and fault, with measurements and photos on every visit.
One job, start to finish
From fault to signed report.
Screenshots of the ChargeTeam application. Screens are in French.
20:44
The fault is reported
The customer's own tool opens a ticket through the API: charger, symptom, reference. Ticket T-… follows the fault until it is fixed.
21:54
Nearby technicians are alerted
The job goes to the closest qualified technicians. They see the town, the distance and the fault; the site name only appears once they accept.
+ 7 min 43
Accepted in 7 min 43
The first to accept takes the job and picks the visit date. Dispatch sees who, when, and how fast.
22:04
The customer signs on site
Before and after photos, findings, work done, result. The person on site signs with a finger, with their name and role.
Report approved
The PDF goes out with your logo
Once reviewed by the team, the report is issued with your logo, your ticket reference, the charger and its serial number.
ChargeTeam dispatch
The right technician, as close as possible.
Our team sees on the map who is qualified and available near the site, sends the job in one click and reviews every report before it reaches you.
Integrations
Works with your tools through the API and webhooks.
Your ticketing tool or monitoring system creates requests and receives every step of each job, with no retyping.
- API v1
- Requests, tickets and their messages, sites, reports.
- Signed webhooks
- HMAC-SHA256 signature on every delivery. Ten events: request received, job scheduled, technician assigned then on site, job completed or cancelled, report approved, ticket created, ticket updated, new message.
- Monitoring
- Already connected to the Wattena monitoring system: a lasting alarm on a charger creates a request, or adds to the ticket already open for that charger.
For technicians
The whole job in your pocket.
Jobs near you, the charger's history, a technical assistant and your payments, in an app you install straight from the browser.
Jobs near you
Town, distance, fault and deadline before you accept. On jobs entrusted directly to ChargeTeam, your pay too.
You pick the date
Accept for the day that suits you, up to the job's deadline.
The charger's history
As soon as you accept, you see previous visits and the faults that keep coming back on that charger.
Aixo, your technical assistant
A question, a photo or a fault code: Aixo searches manufacturer manuals and field notes. Always check before any live work.
Paid within 7 days
Bank transfer within 7 days of your report being approved. Your earnings and payments are tracked in the app.
€20 per referral
Invite a technician with your link: €20 for you when they complete their first approved job.
The app
Install ChargeTeam in one tap.
No app store: the app installs from the browser, on Android and iPhone alike, then opens from your home screen.
Install the app
A charger to get back in service?
Describe the fault in two minutes. Price and lead time are confirmed before any work starts.