Badge not recognised by the charger

A refused badge may come from the badge itself, its rights with the issuer, the charger’s reader or its link to the network that authorises charging.

Safety first

Never open the charger or the electrical panel: only a qualified person may work on it.
Burning smell, abnormal heat, smoke or crackling: stop charging from the vehicle or the app, do not touch the charger again and have a professional cut its power.
In case of smoke or flames, move away and call 112.
Never force out a hot or damaged cable.

Check that it is the right badge and that it is neither expired nor blocked by its issuer.
Hold it flat on the reader, with no other card nearby.
Try starting the charge with the app, if the charger allows it.

Describe what you see: the price is quoted before the visit.

Your request

What you need

Is the charge point down?YesNo

City

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Describe the situation

Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

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Country

Your name

Charge points affected

Postcode

Your role on this site

Company / site name

Charge point address

Company or person to invoice, if known

For information, to be checked before ordering. Name only, no bank details. This entry does not commit the named party or give them any access.

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Your request

Scope, price and lead time are confirmed before any work starts. You pay afterwards, on receipt of the invoice.

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