Your after-sales service, in the field.
In France and Belgium, ChargeTeam becomes your field network, with nothing to build.
Your charge points sell across France and Belgium, but every support ticket needs a technician on site. ChargeTeam becomes your intervention network: certified technicians, structured reports per ticket, under your brand if you wish.
We know where you're starting from.
A service network takes years to build
Recruiting, certifying and covering two countries in-house makes no sense while volumes are ramping up.
Every unresolved ticket hurts the brand
It's your logo on the charge point: an end customer left waiting for weeks will remember it.
Field feedback gets lost
Without structured reports (photos, parts, root cause), your quality team is flying blind.
An intervention network for your charge point after-sales.
For every ticket, a structured report: before and after photos, cause, parts, under your brand if you wish.
ChargeTeam qualifies the request, assigns a certified technician to the job criteria and closes the intervention with a service report. You have one point of contact.
Elsewhere in Europe: on request, we will look at your project. Describe your project
- Technicians trained in EV charging (French IRVE) and electrically authorised, in France and Belgium
- Warranty interventions handled like your own, white label available
- Structured report per ticket: before/after photos, cause, parts
- We train our technicians on your products
You may be wondering…
Do you work white label?
Yes: on site, the intervention can be carried out in your brand's name, following your guidelines and procedures.
Can your technicians be trained on our products?
Yes, we organise ramp-up on your product ranges (documentation, product sessions, first tickets shadowed).
What field feedback do you provide?
Every ticket is closed with a structured report: before/after photos, findings, work done and parts used, result. Ready to use for your quality teams.
What volumes can you absorb?
The network covers France and Belgium and scales with your volumes: let's talk about your actual service flows. Elsewhere in Europe: on request, we will look at your project.
Other profiles
Tell us where your charge points are.
Describe your need in 2 minutes: we come back with a lead time and a price, before any intervention.
Or directly: +33 1 83 75 57 06contact@chargeteam.pro