Maintenance and repair

Faulty charger: what problem are you facing?

The same symptom can have several causes. A photo or a fault code helps direct the request, but it is not enough to confirm a component failure.

• The charger is off: say whether the site’s other equipment is working and how long the fault has been present.
• The vehicle is connected but not charging: note the exact message, the authentication method used and any scheduled charging setting.
• Charging starts and then stops: note the time, the session duration and whether one vehicle or several are affected.
• The charger appears offline: report what the monitoring system shows, without changing network settings or sharing passwords.

Preventive, corrective or contract: one service, depending on your needs

A preventive visit does not replace dealing with a fault. You do not need a contract to make a one-off request.

• Preventive: organise the scheduled visits for the equipment concerned, following the instructions and checks that apply to each model.
• Corrective (repair): diagnose an identified fault, propose the actions, then verify the result of the repair.
• Multi-site organisation: specify the sites, the service windows and the priorities so that the schedule fits your operations.
• Maintenance contract: set out explicitly the services included, the exclusions, the follow-up arrangements and any commitments on response times.

From request to report

Diagnosis and repair are two separate steps. A part should not be replaced on the strength of a mere assumption.

• Describe the fault or the visit you need in the quote request. The form does not commit you to accepting any work.
• The scope, site access and required skills are checked before a proposal is made.
• The price and terms are confirmed before any work. A part, additional work or a second visit may require further approval.
• The technician documents the checks carried out and the test results. If the charger cannot be put back into service, the report states the reservations and the next steps.

What your request needs to define

An AC charger in a car park and a DC rapid charging station do not call for the same preparation. The technician needs the right scope, authorised access and the applicable documentation.

• Identify the installed base: brands, models, number of charging points and how the bays are used.
• Separate scheduled operations, parts, updates and additional work. An update must be prepared for the specific model and version.
• Specify shutdown constraints, access permissions and whether other contractors will be on site.
• Define the expected deliverables: checks performed, observations, relevant photos, tests carried out, reservations and outstanding actions.

Price and timing: what needs to be confirmed

Travel, time spent on site, AC or DC technology and any parts all affect the cost. An estimate is not a guarantee of repair. The available slot depends on location, the skills available and access to the equipment. This page does not promise any immediate response time or 24/7 service.

How often should a visit be scheduled?

Frequency is set according to the manufacturer’s recommendations, the applicable contract, and the charger’s usage and environment. An annual visit cannot be presented as a universal rule. Report recurring faults between two visits: waiting for the next one may not be appropriate.

Follow-up you can act on, not just a ticked box

Specify which chargers were checked, which remain unavailable and what the next steps are. Maintenance is not a general certificate of compliance. Any regulatory inspections that may be required must be arranged separately with qualified professionals.

In Belgium

Requests in Belgium use the same form and the same follow-up through to the report: choose “Belgium” as the site’s country. Whether and when we can intervene is confirmed for each request.