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Tell us what your charge points need.

It takes 2 minutes. We review your request and come back with a lead time and a price before any work starts. Emergency? Call +33 1 83 75 57 06 or report a fault.

120+ jobs a month3 days until the technician’s visit, median (87 % within 7 days); job scheduled in 2 days (68 % within 48 h). Corrective jobs over the last 6 months9 charge point brands repaired, AC and DC80 departments covered in 12 months, in France and Belgium

Your request
You are
Is the charge point down?
How we get back to you

Email or phone: we need at least one to get back to you.

Add details (optional)

Include the exact message, when the fault started and how many charge points are affected. Do not open equipment to answer.

Do not enter passwords or access codes. This form accepts text, not attachments.

For information, to be checked before ordering. Name only, no bank details. This entry does not commit the named party or give them any access.

You get a lead time and a price before any work starts. No cold calling.

Required field

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Your request

Scope, price and lead time are confirmed before any work starts. You pay afterwards, on receipt of the invoice.

Your details are only used to process your request and get back to you. Privacy policy.

120+ jobs a month3 days until the technician’s visit, median (87 % within 7 days); job scheduled in 2 days (68 % within 48 h). Corrective jobs over the last 6 months9 charge point brands repaired, AC and DC80 departments covered in 12 months, in France and Belgium

You see everything, from fault report to payment.

  1. You describe the fault

    2 minutes online, or by phone on +33 1 83 75 57 06.

  2. Firm price, vetted technician

    We qualify your request, agree the price with you and look for an IRVE-trained, electrically authorised technician near your site. The time frame is confirmed when we take on the request.

  3. You track everything online

    A tracking link shows you how your request is progressing, from pick-up through to completion.

  4. Documented work

    Before/after photos and a service report: you see exactly what was done.

  5. Pay on invoice

    The price is agreed with you before the job. You pay afterwards, on receipt of the invoice.

Screenshot of the ChargeTeam technician app: the report, step 1 of 4, with findings, work carried out and measurements, checked by the team before it is shared with the client.